Refund policy

REFUNDS & RETURNS

At Lady Lovebite’s Potion Parlour, every parcel is prepared and packed with care. If something has gone awry between the Parlour and your doorstep, please get in touch and we’ll do our best to put things right.

CHANGE OF MIND

Please choose your treasures carefully.

We do not generally offer refunds or exchanges for change of mind on:

Tea, drinking chocolate or other consumable products
Opened or used products
Personalised, custom-made or bespoke products
Lady Lovebite’s Bespoke Blind Boxes
Gift cards or vouchers

For other unused, non-consumable products, we may choose to accept a change-of-mind return within 14 days of delivery, provided the item is unopened, unused and in its original saleable condition.

Change-of-mind returns must be approved by us before being sent back. Return postage for an approved change-of-mind return is the customer’s responsibility.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty, incorrect or missing something, please contact us at LadyLovebitesPotionParlour@gmail.com with:

Your name
Order number
A description of the problem
Clear photographs where applicable

Where possible, please contact us within 7 days of receiving your order so we can investigate promptly.

Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.

The 7-day request above does not limit any rights you may have under Australian Consumer Law.

RETURNS

Please contact us before returning anything. Items returned without prior contact may not be able to be identified or processed.

If a return is required, we will provide return instructions.

Where a product is confirmed to be faulty or otherwise fails to meet the consumer guarantees under Australian Consumer Law, we will cover or reimburse reasonable return costs where required by law.

REFUNDS

Approved refunds will be returned to your original payment method.

Please note that the time taken for funds to appear in your account after a refund has been processed may depend on your bank or payment provider.

Original postage costs are generally not refundable for change-of-mind returns. This does not affect any entitlement you may have to recover delivery or return costs where goods fail to meet Australian Consumer Law requirements.

BESPOKE & PERSONALISED ORDERS

Our bespoke creations are made especially for one particular human.

Because of their personalised nature, Bespoke Blind Boxes, custom commissions and personalised products cannot be returned or refunded simply because you change your mind.

However, if a bespoke or personalised item is faulty, damaged, incorrect or does not meet applicable consumer guarantees, please contact us and we will work with you to provide an appropriate remedy.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.